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by Mark S. Burgess, Page Mountain LLC “All the talk of getting my words out of mere electricity and onto sturdy disks had lulled me into the notion that the disks were actually sturdy. Now they suddenly seemed quite fragile.” – William Zinsser “Writing with Word Processor” While not the sexiest and certainly not the…

Friendship [and a web site] can be like a bowl of wax fruit: beautiful until you bite into it [try to use it.] Web site visitors can be divided into multiple camps: buyers vs browsers; students vs teachers; readers vs. watchers and on and on. Critical to web site success is the division between USERS…